BabyTV Music App FAQ

 

 

Below is a list of our most frequently asked questions for BabyTV Music
For more information about those apps, or if you need support for any of our other apps, please visit support@babytvchannel.com.

 
   




 







 

 

 

 

 



BabyTV Music app:


iPad and iPhone (iOS) users -


1. What is included in the app?

 

2. Can I watch the content in My Library and in My BabyTV Channel one after the other?


3. How do I purchase a subscription?

  

4. Can I have a free trial first?

 

5. How much does the app cost?

 

6. Can I give the BabyTV Music App as a gift?

 

7. Is the app updated regularly?

 

8. How can I change the language on the app?

 

9. How do I make my own BabyTV channel??

 

10. How can I download and watch episodes without Wi-Fi connection/ when I am offline?

 

11. I am having problems with downloading content to My Library, what could be the problem?

 

12. Can I access BabyTV Music app on all of my iOS devices?

 

13. The sound doesn’t work, what should I do?

 

14. How do I unsubscribe from the app?

 

15. The app keeps crashing, what should I do?

 

16. How do I renew my subscription?

 

 

 



BabyTV Music app:


iPad and iPhone (iOS) users -

 


1. What is included in the app?

 

BabyTV Music app is the perfect way to keep babies and toddlers entertained both in and out of the home. Use it on car journeys, a wait at the dentist or even a long flight. Packed with all-time favorite nursery rhymes,games and stories, BabyTV Music will interest and entertain little ones for hours. After subscribing to the app, you will be able to view all of the content wherever you go.
BabyTV Music gives you the option to download your child’s favorite songs and keep them stored on your device for the duration of your subscription.
Downloaded songs can be watched without internet connection and playlists can be created to watch favourite songs consecutively. 

 

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2. Can I watch the content in My Library and in My BabyTV Channel one after the other?

Yes. There are 2 options to watch the content in your Library/BabyTV Channel one after the other.
-    Plays all: Plays all videos/episodes consecutively allowing for a structured viewing opportunity and experience.
-    Shuffle: Play videos continuously and randomly for a more spontaneous and imaginative viewing opportunity.

 

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3. How do I purchase a subscription?

-    Open the app once it has installed on your device
-    Tap the ‘settings’ button in the top left hand corner of the screen
-    Go to the ‘subscription’ option and choose your desired subscription period.

The subscription is renewed on a monthly basis and will renew 24 hours before it ends every month unless cancelled by the user through the device settings.
                   
The subscription to "BabyTV Music" is an auto renewed subscription, which will be auto renewed 24 hours before it ends every month (or period).
               
Payment will be charged to iTunes Account at confirmation of purchase
-Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
-Account will be charged for renewal within 24-hours prior to the end of the current period, and will be charged according to selected subscription period.
-Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.

 

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4. Can I have a free trial first?
 
After you have purchased a subscription, you will automatically get  free trial before your iTunes account is charged. Please note that unless you cancel your subscription before the end of the free trial, your account will be charged.
Any unused portion of a free trial period, if offered, will be forfeited when the user purchases a subscription to that publication, where applicable

 

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5. How much does the app cost?

1 Month Subscription: $3.99 - Subscribe today and start your FREE 7 day trial

You will automatically be charged for your subscription via your iTunes account, once your free trial ends.

  

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6. Can I give the BabyTV Music App as a gift?


Currently there is no option to give the BabyTV Video App subscription as a gift.
We recommend that you purchase an iTunes gift card that can be used to buy a BabyTV Video subscription.

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7. Is the app updated regularly?



BabyTV Music is updated on a regular basis.

 

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8. How can I change the language on the app?


In order to change the language of the app, tap the ‘Settings’ option in the top left hand corner and  choose the ‘Languages’ option, this will open a list of languages to choose from.

 

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9. How do I make my own BabyTV channel?



In order to make your own favorites library, tap the ‘Settings’ button in the top left hand corner, select ‘Edit Mode’. Find the program and episodes you would like to put in your list and tap the heart button. The episode will appear under the ‘My BabyTV Channel’ section in the top of the app menu.

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10. How can I download and watch episodes without Wi-Fi connection/ when I am offline?

In order to download episodes to your device, select the ‘Settings’ button in the top left hand corner, tap ‘Edit Mode’ and choose the content you would like to download. Click on the green arrow facing downwards. The video will appear under the ‘My Library ’ section in the app menu. When you are offline, click on My Library icon in the app menu and enjoy your favourite episodes!

 

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11. I am having problems with downloading content to My Library, what could be the problem?

Please make sure you have a stable internet connection before downloading.
There is a limited amount of storage space on your device. Without enough space, you will not be able to download the episodes.
If you are still experiencing issues please contact us at:
support@babytvchannel.com

 

 

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12. Can I access BabyTV Music on all of my iOS devices?


The subscription to BabyTV Video app on iOS devices is universal (its suits both iPhone and iPad devices). You can share the same subscription on five different iOS devices (according to iTunes limit) by using the ‘Restore Purchase’ option that is available in the subscription settings of the app.

 

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13. The sound doesn’t work, what should I do?

- Swipe up the toolbar on your device
- Check that the 'Mute' button isn't checked
- Check that the volume is on

 

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14. How do I unsubscribe from the app?


Please follow the instructions below to cancel your subscription:

1.    Open the App Store on your device
2.    Tap ‘Featured’ from the menu along the bottom of the screen


3.    Scroll to the bottom of the page and select your Apple ID. If you don't see your Apple ID, tap ‘sign in’ and enter your information
4.    Select View Apple ID
5.    If prompted, enter your password
6.    On the Account screen, scroll down to ‘subscriptions’ and choose ‘manage’
7.    Select BabyTV Video app from the list
8.    Follow the instructions on your screen to cancel your subscription. Ensure you turn off the Auto-Renewal option.

 Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period

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15. The app keeps crashing, what should I do?

Since the internet quality greatly affects the video stream, your device must have a strong and stable Wi-Fi connection in order to work effectively (unless you are watching episodes that you have already downloaded to your device).
You can also try deleting the app and re-installing it. Please note that once you delete the app, the videos in the library will be removed, you can download them again once you have completed the re-installment. 

 

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16. How do I renew my subscription?

 

 

Once your subscription ends, it is automatically renewed for the same period of time.
The subscription is renewed 24 hours before it ends every month, unless cancelled by the user through the device settings.

 

 

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