BabyTV Video App FAQ

 

 

Below is a list of our most frequently asked questions for BabyTV Video and Baby TV Mobile.
For more information about those apps, or if you need support for any of our other apps, please visit support@babytvchannel.com.

 
   




 







 

 

 

 

 





BabyTV Video app:


iPad and iPhone (iOS) users -


1. What is included in the app?

 

2. Can I watch the content in My Library and in My BabyTV Channel one after the other?


3. How do I purchase a subscription?

  

4. Can I have a free trial first?

 

5. How much does the app cost?

 

6. Can I give the BabyTV Video App as a gift?


7. I pay for BabyTV channel on my TV, do I have to pay for the app as well?

 

8. Will I be able to find all of BabyTV’s shows on the app?

 

9. How can I change the language on the app?

 

10. How do I make my own BabyTV channel??

 

11. How can I download and watch episodes without Wi-Fi connection/ when I am offline?

 

12. I am having problems with downloading content to My Library, what could be the problem?

 

13. Can I access my BabyTV Mobile app on all of my iOS devices?

 

14. The sound doesn’t work, what should I do?

 

15. How do I unsubscribe from the app?

 

16. The app keeps crashing, what should I do?

 

17. How do I renew my subscription?

 

 

 

 





BabyTV Video app:


Android (Google Play) users -

1. What is included in the app?

 

2. Can I watch the content in My BabyTV Channel one after the other?

 

3. How do I purchase a subscription?

 

4. How much does the app cost?

 

5. Can I give the Video app as a gift?

 

6. I pay for BabyTV channel on my TV, do I have to pay for the app as well?

 

7. Will I be able to find all of BabyTV’s shows on the app?

 

8. How can I change the language on the app?

 

9. How do I make my own BabyTV Channe?

 

10. How do I unsubscribe from the app?

 

11. The app keeps crashing, what should I do? 

 

12. How do I renew my subscription?

 

13. Can I share my subscription between my Android devices?

 

14. How can I download and watch episodes without Wi-Fi connection/ when I am offline?



 





BabyTV Mobile app:


iPhone (iOS) users -

 

1. What is included in the app?

 

2. Can I watch the content in My Library and in My BabyTV Channel one after the other?


3. How do I purchase a subscription?

 

4. How much does the app cost?

5. Can I give the Mobile app as a gift?

6. I pay for BabyTV channel on my TV, do I have to pay for the app as well?

7. Will I be able to find all of BabyTV’s shows on the app?

8. How can I change the language on the app?

9. How do I make my own favorites library?

10. How can I download and watch episodes without Wi-Fi connection/ when I am offline?

11. I am having problems with downloading content to My Library, what could be the problem?

12. Can I access my BabyTV Mobile app on all of my iOS devices?

13. The sound doesn’t work, what should I do?

14. How do I unsubscribe from the app?

15. The app keeps crashing, what should I do?

16. How do I renew my subscription?

  

 



 





BabyTV Mobile app:


Amazon users (Amazon Appstore) -



1. I have paid for the channel on TV does that mean I need to pay for the app as well?

 

2. Can I download videos to my Amazon device?

 

3. How can I cancel my subscription on Amazon?
















 





BabyTV Video app:


iPad and iPhone (iOS) users -



1. What is included in the app?

 

BabyTV Video app is the perfect way to keep babies and toddlers entertained both in and out of the home. Use it on car journeys, a wait at the dentist or even a long flight.
Packed with TV shows created by child development experts, BabyTV Video will interest and entertain little ones for hours with enchanting stories, favorite songs & nursery rhymes and much loved characters & animals.
After subscribing to the app, you will be able to view all of the content wherever you go. BabyTV Video app gives you the option to download your child’s favorite episodes and keep them stored on your device for the duration of your subscription. Downloaded episodes can be watched without internet connection and playlists can be created to watch favorite episodes consecutively.

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2. Can I watch the content in My Library and in My BabyTV Channel one after the other?

Yes. There are 2 options to watch the content in your Library/BabyTV Channel one after the other.
-    Plays all: Plays all videos/episodes consecutively allowing for a structured viewing opportunity and experience.
-    Shuffle: Play videos continuously and randomly for a more spontaneous and imaginative viewing opportunity.

 

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3. How do I purchase a subscription?

-    Open the app once it has installed on your device
-    Tap the ‘settings’ button in the top left hand corner of the screen
-    Go to the ‘subscription’ option and choose your desired subscription period.

The subscription is renewed on a monthly basis and will renew 24 hours before it ends every month unless cancelled by the user through the device settings.
                   
The subscription to "BabyTV Video" is an auto renewed subscription, which will be auto renewed 24 hours before it ends every month (or period).
               
Payment will be charged to iTunes Account at confirmation of purchase
-Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
-Account will be charged for renewal within 24-hours prior to the end of the current period, and will be charged according to selected subscription period.
-Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.

 

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4. Can I have a free trial first?
 
After you have purchased a subscription, you will automatically get X day free trial before your iTunes account is charged. Please note that unless you cancel your subscription before the end of the free trial, your account will be charged.

 

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5. How much does the app cost?

You can choose from three different subscription options:

-    1 Month Subscription: $4.99 - Subscribe today and start your FREE 7 day trial

-    6 Month Subscription (2 Week Saving!): $21.99 - Subscribe today to start your FREE 30 day trial

-    12  Month Subscription (2 Month Saving!): $39.99 - Subscribe today to start your FREE 30 day trial

You will automatically be charged for your subscription via your iTunes account, once your free trial ends.

  

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6. Can I give the BabyTV Video App as a gift?


Currently there is no option to give the BabyTV Video App subscription as a gift.
We recommend that you purchase an iTunes gift card that can be used to buy a BabyTV Video subscription.

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7. I pay for BabyTV channel on my TV, do I have to pay for the app as well?

Yes, the subscription to BabyTV channel through your television service provider and the subscription to BabyTV Video app are two separate subscriptions.

  

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8. Will I be able to find all of BabyTV’s shows on the app?



BabyTV Video app is updated on a regular basis. Unfortunately we can’t fit all of the shows on the app at once but we do swap and change the shows that are available regularly.

 

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9. How can I change the language on the app?


In order to change the language of the app, tap the ‘Settings’ option in the top left hand corner and  choose the ‘Languages’ option, this will open a list of languages to choose from.

 

Back to top

 

10. How do I make my own BabyTV channel?



In order to make your own favorites library, tap the ‘Settings’ button in the top left hand corner, select ‘Edit Mode’. Find the program and episodes you would like to put in your list and tap the heart button. The episode will appear under the ‘My BabyTV Channel’ section in the top of the app menu.

Back to top

 

 

11. How can I download and watch episodes without Wi-Fi connection/ when I am offline?

In order to download episodes to your device, select the ‘Settings’ button in the top left hand corner, tap ‘Edit Mode’ and choose the content you would like to download. Click on the green arrow facing downwards.
The video will appear under the ‘My Library ’ section in the app menu.
When you are offline, click on My Library icon in the app menu and enjoy your favorite episodes!

 

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12. I am having problems with downloading content to My Library, what could be the problem?

Please make sure you have a stable internet connection before downloading.
There is a limited amount of storage space on your device. Without enough space, you will not be able to download the episodes.
If you are still experiencing issues please contact us at:
support@babytvchannel.com

 

 

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13. Can I access my BabyTV Mobile app on all of my iOS devices?


The subscription to BabyTV Video app on iOS devices is universal (its suits both iPhone and iPad devices). You can share the same subscription on five different iOS devices (according to iTunes limit) by using the ‘Restore Purchase’ option that is available in the subscription settings of the app.

 

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14. The sound doesn’t work, what should I do?

- Swipe up the toolbar on your device
- Check that the 'Mute' button isn't checked
- Check that the volume is on

 

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15. How do I unsubscribe from the app?


Please follow the instructions below to cancel your subscription:

1.    Open the App Store on your device
2.    Tap ‘Featured’ from the menu along the bottom of the screen


3.    Scroll to the bottom of the page and select your Apple ID. If you don't see your Apple ID, tap ‘sign in’ and enter your information
4.    Select View Apple ID
5.    If prompted, enter your password
6.    On the Account screen, scroll down to ‘subscriptions’ and choose ‘manage’
7.    Select BabyTV Video app from the list
8.    Follow the instructions on your screen to cancel your subscription. Ensure you turn off the Auto-Renewal option.

 Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period

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16. The app keeps crashing, what should I do?

Since the internet quality greatly affects the video stream, your device must have a strong and stable Wi-Fi connection in order to work effectively (unless you are watching episodes that you have already downloaded to your device).
You can also try deleting the app and re-installing it. Please note that once you delete the app, the videos in the library will be removed, you can download them again once you have completed the re-installment. 

 

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17. How do I renew my subscription?

 

 

Once your subscription ends, it is automatically renewed for the same period of time.
The subscription is renewed 24 hours before it ends every month, unless cancelled by the user through the device settings.

 

 

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BabyTV Video app:


Android (Google Play) users -

 

1. What is included in the app?

 

BabyTV Video app is the perfect way to keep babies and toddlers entertained both in and out of the home. Use it on car journeys, a wait at the dentist or even a long flight.
Packed with TV shows created by child development experts, BabyTV Video will interest and entertain little ones for hours with enchanting stories, favorite songs & nursery rhymes and much loved characters & animals.

Back to top

 

2. Can I watch the content in My BabyTV Channel one after the other?
 

Yes. There are 2 options to watch the content in your BabyTV Channel one after the other.
-  Play all: Plays all videos/episodes consecutively allowing for a structured viewing opportunity and experience.
-  Shuffle: Play videos continuously and randomly for a more spontaneous and imaginative viewing opportunity.

Back to top

3. How do I purchase a subscription?

-    Open the app once it has installed on your device
-    Tap the ‘settings’ button in the top left hand corner of the screen
-    Go to the ‘subscription’ option and choose your desired subscription period.

The subscription is renewed on a monthly basis and will renew 24 hours before it ends every month unless cancelled by the user through the device settings.  

Back to top


4. How much does the app cost?
 

1 month: $4.99

Back to top




5. Can I give the Video app as a gift?

Currently there is no option to give the BabyTV Video app subscription as a gift.

Back to top

6. I pay for BabyTV channel on my TV, do I have to pay for the app as well?

Yes, the subscription to BabyTV channel through your television service provider and the subscription to BabyTV Video app are two separate subscriptions.

Back to top


7. Will I be able to find all of BabyTV’s shows on the app?

BabyTV Video app is updated on a regular basis. Unfortunately we can’t fit all of the shows on the app at once but we do swap and change the shows that are available regularly.

 

Back to top

8. How can I change the language on the app?

In order to change the language of the app, tap the ‘Settings’ option in the top left hand corner and  choose the ‘Languages’ option, this will open a list of languages to choose from.

 

Back to top

 

9. How do I make my own BabyTV Channe?

In order to make your own BabyTV Channe, tap the ‘Settings’ button in the top left hand corner, select ‘Edit Mode’. Find the program and episodes you would like to put in your list and tap the heart button. The episode will appear under the Favorites section in the top of the app menu.

Back to top

 

 

10. How do I unsubscribe from the app?

Cancelling your subscription can only be done through the Google Play Store from the device with which you have subscribed

Please note that uninstalling the app will not automatically cancel your subscription — you must actively cancel the subscription using the process described here.  If you uninstall the app but do not cancel your subscription, you will still be charged.  You may unsubscribe or change the subscription plan any time before the current subscription period expires.
Please follow these steps to cancel the subscription on your device:

1.    Launch the Google Play Store app. 2.    Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you’d like to cancel.
 
3.    Tap “Cancel” and “Yes” to confirm the cancellation.
 
4.    Now the status of this subscription has been changed from Subscribed to Canceled

 

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11. The app keeps crashing, what should I do?

Since the internet quality greatly affects the video stream,
your device must have a strong and stable Wi-Fi connection in order to work effectively.

 

Back to top



12.  How do I renew my subscription?

Once your subscription ends, it is automatically renewed for the same period of time.
The subscription is renewed 24 hours before it ends every month, unless cancelled by the user through the device settings.

 

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13. Can I share my subscription between my Android devices?

You can share your subscription on another Android device that is under the same Google account.
 

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 14. How can I download and watch episodes without Wi-Fi connection/ when I am offline?

Unfortunately, there is no option to download videos to the Android devices, as those devices do not support this feature.

 

Back to top

 

 





BabyTV Mobile app:


iPhone users (iOS) -


1. What is included in the app?

BabyTV Mobile app is the perfect way to keep babies and toddlers entertained both in and out of the home. Use it on car journeys, a wait at the dentist or even a long flight.
Packed with TV shows created by child development experts, BabyTV Mobile will interest and entertain little ones for hours with enchanting stories, favorite songs & nursery rhymes and much loved characters & animals.
After subscribing to the app, you will be able to view all of the content wherever you go. BabyTV Mobile app gives you the option to download your child’s favorite episodes and keep them stored on your device for the duration of your subscription. Downloaded episodes can be watched without internet connection and playlists can be created to watch favorite episodes consecutively.

 

Back to top



2. Can I watch the content in My Library and in My BabyTV Channel one after the other?

Yes. There are 2 options to watch the content in your Library/BabyTV Channel one after the other.
-    Plays all: Plays all videos/episodes consecutively allowing for a structured viewing opportunity and experience.
-    Shuffle: Play videos continuously and randomly for a more spontaneous and imaginative viewing opportunity.

Back to top

3. How do I purchase a subscription?

 
1.    Open the app once it has installed on your device
2.    Tap the ‘Settings’ button in the top left hand corner of the screen
3.    Go to the ‘Subscription’ option
4.    You can also download our
BabyTV Video app and subscribe for 1 month, 6 months or 12 months and get access for both iPhone and iPad.
The subscription is renewed on a monthly basis and will renew 24 hours before it ends every month unless cancelled by the user through the device settings.



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4. How much does the app cost?


1 month: $ 4.99
For additional subscription options, please download our BabyTV Video App, which offers 6 month and 12 month subscriptions at a discounted price!

 

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5. Can I give the Mobile app as a gift?


Currently there is no option to give the BabyTV Mobile app subscription as a gift.
We recommend that you purchase an iTunes gift card that can be used to buy a BabyTV Mobile app subscription.

Back to top




6. I pay for BabyTV channel on my TV, do I have to pay for the app as well?


Yes, the subscription to BabyTV channel through your television service provider and the subscription to BabyTV Mobile app are two separate subscriptions.


Back to top

 

7. Will I be able to find all of BabyTV’s shows on the app?

 

BabyTV Mobile app is updated on a regular basis. Unfortunately we can’t fit all of the shows on the app at once but we do swap and change the shows that are available regularly


Back to top

 

8. How can I change the language on the app?

 

In order to change the language of the app, tap the ‘Settings’ option in the top left hand corner and  choose the ‘Languages’ option, this will open a list of languages to choose from.

 


Back to top

 

 

9. How do I make my own favorites library?


In order to make your own favorites library, tap the ‘Settings’ button in the top left hand corner, select ‘Edit Mode’. Find the program and episodes you would like to put in your list and tap the heart button. The episode will appear under the Favorites section in the top of the app menu.

 

Back to top

 

10. How can I download and watch episodes without Wi-Fi connection/ when I am offline?

 

In order to download episodes to your device, select the ‘Settings’ button in the top left hand corner, tap ‘Edit Mode’ and choose the content you would like to download. Click on the green arrow facing downwards.
The video will appear under the ‘My Library ’ section in the app menu.
When you are offline, click on My Library icon in the app menu and enjoy your favorite episodes!

Back to top

 


11. I am having problems with downloading content to My Library, what could be the problem?


Please make sure you have a stable internet connection before downloading.
There is a limited amount of storage space on your device. Without enough space, you will not be able to download the episodes.
If you are still experiencing issues please contact us at: support@babytvchannel.com


Back to top


12. Can I access my BabyTV Mobile app on all of my iOS devices?

 
The subscription to BabyTV Mobile app is for iPhone devices only . You can share the same subscription on five different iphone devices (according to iTunes limit) by using the ‘Restore Purchase’ option that is available in the subscription settings of the app.

Back to top

13. The sound doesn’t work, what should I do?

 

1. Swipe up the toolbar on your device
2. Check that the 'Mute' button isn't checked
3. Check that the volume is on



Back to top

14. How do I unsubscribe from the app?

 

1.    Open the App Store on your device
2.    Tap ‘Featured’ from the menu along the bottom of the screen

3.    Scroll to the bottom of the page and select your Apple ID. If you don't see your Apple ID, tap ‘Sign In’ and enter your information
4.    Select View Apple ID
5.    If prompted, enter your password
6.    On the Account screen, scroll down to ‘subscriptions’ and choose ‘manage’
7.    Select BabyTV Mobile app from the list
8.    Follow the instructions on your screen to cancel your subscription. Ensure you turn off the Auto-Renewal option.

 



Back to top

 

15. The app keeps crashing, what should I do? 

 

Since the internet quality greatly affects the video stream, your device must have a strong and stable Wi-Fi connection in order to work effectively (unless you are watching episodes that you have already downloaded to your device).
You can also try deleting the app and re-installing it. Please note that once you delete the app, the videos in the library will be removed, you can download them again once you have completed the re-installment.    




Back to top

 
16. How do I renew my subscription?



 Once your subscription ends, it is automatically renewed for the same period of time.
The subscription is renewed 24 hours before it ends every month, unless cancelled by the user through the device settings.




Back to top

  

 





BabyTV Video app:


Amazon users (Amazon Appstore) -

 


1. I have paid for the channel on TV does that mean I need to pay for the app as well?

The subscription to BabyTV through your local cable provider and the subscription to BabyTV's Mobile app are two separate subscriptions.

 


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2. Can I download videos to my Amazon device?

It is not possible to download videos to Amazon devices as these devices do not support this feature.

 

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3. How can I cancel my subscription on Amazon?

 

1.  from your device go to http://www.amazon.com/appstoresubscriptions

2.  Go to the Manage your Kindle Subscription page.

3.  Find the subscription you want to cancel from the active subscription area then click on “Cancel Subscription” link on the right hand side of the page.

 

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