1. When filling in my child's details I receive the following message:
 "Sorry, you are unable to continue at this time". What  does this mean?


2. How do I create BabyTV clips or a BabyTV Studio clip for my child?

3. I cannot fit the picture correctly into the dots and I’m afraid it won’t show properly on TV

4. When do I need to send in the clip in order to be broadcasted on my child's birthdate?

5.  I created the BabyTV clip and sent it on time. Why wasn't it broadcasted on TV?

6.  What is considered a good (quality) picture for upload?

7.  How can I create a birthday clip for twins?

8.  How can I create BabyTV clips in a language other than English?



1. When filling in my child's details I receive the following message: "Sorry, you are unable to continue at this time". What does this mean?



Before preparing the clip be sure to enter the PARENT'S birth date accurately.  (We’ll ask for the child’s birthday later in the process.)



2.  How do I create BabyTV clips or BabyTV Studio clip  for my child?

To enter your child into the BabyTV Clip Promotion, you must first create a BabyTV clip for your child in the “FUN ACTIVITIES https://www.babytv.com/fun.aspx” section of our website.
After viewing your clip, please choose the ‘enter promotion’ option to enter it in our monthly competition.

Clips must be received 2 months in advance in order to appear On-Air on your child’s birth date; otherwise your clip will air on random dates in the month for which it won the promotion.



3. I cannot fit the picture correctly into the dots and I’m afraid it won’t show properly on TV

Don't worry, if your child is chosen for the birthday clip promotion we adjust the picture ourselves and your child will come out looking like a star :)




4. When do I need to send in the clip in order to be broadcasted on my child's birthdate?

Clips must be received before the 19th, 2 months prior to the birth date (e.g. to enter the March competition, you need to send us your Clip before the 19th of January. Entries received on January 20th will be entered into the April promotion).



5.  I created the BabyTV clip and sent it on time. Why wasn't it broadcasted on TV?

The BabyTV Clip Activity is a promotion. We cannot guarantee that your clip will air, but you are welcome to re-enter the BabyTV Birthday Clip promotion as often as you like.

Please make sure to send a high quality photo (please see below), only good quality pictures will be chosen for the clip.

Consent form: In order to air a Hokey Pokey clip, we must first receive a signed consent form .
To view and fill out the forms please go to
http://babytv.com/MyBabyClip/terms_baby.html
Forms must be sent to the following address: consent@babytvchannel.com



6.  What is considered a good (quality) picture for upload?


Acceptable pictures are clear, good quality images of your child (in jpeg or png format). The image must be in focus and free of obstructions (such as hats, shadows etc.), and should only show one child and should be no larger than 2MB.




7.  How can I create a birthday clip for twins?

Unfortunately, we do not have birthday clips for twins at the moment but it is definitely something we would like to have in the future.



8.  How can I create BabyTV clips in a language other than English?

BabyTV Studios clips on our website can only be created in English.
However the Birthday clip can be created in several languages:
English, Arabic, Bahasa Indonesia, German, Duch, Polish, Spanish, Latin Spanish, French, Italian, Portuguese, Turkish and Chinese. 






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