BabyTV Video App FAQ - Android


Below is a list of our most frequently asked questions for BabyTV Video.
For more information about those apps, or if you need support for any of our other apps, please visit support@babytvchannel.com.

 





BabyTV Video app:


Android (Google Play) users -

1. What is included in the app?

 

2. Can I watch the content in My BabyTV Channel one after the other?

 

3. How do I purchase a subscription?

 

4. How much does the app cost?

 

5. Can I give the Video app as a gift?

 

6. I pay for BabyTV channel on my TV, do I have to pay for the app as well?

 

7. Will I be able to find all of BabyTV’s shows on the app?

 

8. How can I change the language on the app?

 

9. How do I make my own BabyTV Channe?

 

10. How do I unsubscribe from the app?

 

11. The app keeps crashing, what should I do? 

 

12. How do I renew my subscription?

 

13. Can I share my subscription between my Android devices?

 

14. How can I download and watch episodes without Wi-Fi connection/ when I am offline?


1. What is included in the app?

 

BabyTV Video app is the perfect way to keep babies and toddlers entertained both in and out of the home. Use it on car journeys, a wait at the dentist or even a long flight.
Packed with TV shows created by child development experts, BabyTV Video will interest and entertain little ones for hours with enchanting stories, favorite songs & nursery rhymes and much loved characters & animals.

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2. Can I watch the content in My BabyTV Channel one after the other?
 

Yes. There are 2 options to watch the content in your BabyTV Channel one after the other.
-  Play all: Plays all videos/episodes consecutively allowing for a structured viewing opportunity and experience.
-  Shuffle: Play videos continuously and randomly for a more spontaneous and imaginative viewing opportunity.

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3. How do I purchase a subscription?

-    Open the app once it has installed on your device
-    Tap the ‘settings’ button in the top left hand corner of the screen
-    Go to the ‘subscription’ option and choose your desired subscription period.

The subscription is renewed on a monthly basis and will renew 24 hours before it ends every month unless cancelled by the user through the device settings.  

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4. How much does the app cost?
 

1 month: $4.99

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5. Can I give the Video app as a gift?

Currently there is no option to give the BabyTV Video app subscription as a gift.

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6. I pay for BabyTV channel on my TV, do I have to pay for the app as well?

Yes, the subscription to BabyTV channel through your television service provider and the subscription to BabyTV Video app are two separate subscriptions.

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7. Will I be able to find all of BabyTV’s shows on the app?

BabyTV Video app is updated on a regular basis. Unfortunately we can’t fit all of the shows on the app at once but we do swap and change the shows that are available regularly.

 

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8. How can I change the language on the app?

In order to change the language of the app, tap the ‘Settings’ option in the top left hand corner and  choose the ‘Languages’ option, this will open a list of languages to choose from.

 

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9. How do I make my own BabyTV Channe?

In order to make your own BabyTV Channe, tap the ‘Settings’ button in the top left hand corner, select ‘Edit Mode’. Find the program and episodes you would like to put in your list and tap the heart button. The episode will appear under the Favorites section in the top of the app menu.

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10. How do I unsubscribe from the app?

Cancelling your subscription can only be done through the Google Play Store from the device with which you have subscribed

Please note that uninstalling the app will not automatically cancel your subscription — you must actively cancel the subscription using the process described here.  If you uninstall the app but do not cancel your subscription, you will still be charged.  You may unsubscribe or change the subscription plan any time before the current subscription period expires.
Please follow these steps to cancel the subscription on your device:

1.    Launch the Google Play Store app. 2.    Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you’d like to cancel.
 
3.    Tap “Cancel” and “Yes” to confirm the cancellation.
 
4.    Now the status of this subscription has been changed from Subscribed to Canceled

 

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11. The app keeps crashing, what should I do?

Since the internet quality greatly affects the video stream,
your device must have a strong and stable Wi-Fi connection in order to work effectively.

 

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12.  How do I renew my subscription?

Once your subscription ends, it is automatically renewed for the same period of time.
The subscription is renewed 24 hours before it ends every month, unless cancelled by the user through the device settings.

 

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13. Can I share my subscription between my Android devices?

You can share your subscription on another Android device that is under the same Google account.
 

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 14. How can I download and watch episodes without Wi-Fi connection/ when I am offline?

Unfortunately, there is no option to download videos to the Android devices, as those devices do not support this feature.

 

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