Tanya Jawab

Di bawah ini adalah daftar pertanyaan umum yang kerap disampaikan mengenai Aplikasi dan Klip BabyTV.

Untuk informasi selengkapnya, atau jika Anda memerlukan dukungan lebih lanjut, harap kirim email ke alamat berikut: support@babytv.com

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What is included in the app?

BabyTV Video app is the perfect way to keep babies and toddlers entertained both in and out of the home. Use it on car journeys, a wait at the dentist or even a long flight.
Packed with TV shows created by child development experts, BabyTV Video will interest and entertain little ones for hours with enchanting stories, favorite songs & nursery rhymes and much loved characters & animals.
After subscribing to the app, you will be able to view all of the content wherever you go. BabyTV Video app gives you the option to download your child’s favorite episodes and keep them stored on your device for the duration of your subscription. Downloaded episodes can be watched without internet connection and playlists can be created to watch favorite episodes consecutively.

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Can I watch the content in My Library and in My BabyTV Channel one after the other?

Yes. There are 2 options:

-    Plays all: Plays all videos/episodes consecutively allowing for a structured viewing.
-    Shuffle: Play videos continuously and randomly for a more spontaneous viewing.

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How do I purchase a subscription?

-    Open the app once it has installed on your device
-    Tap the ‘settings’ button in the top left hand corner of the screen
-    Go to the ‘subscription’ option and choose your desired subscription period.

The subscription is renewed on a monthly basis and will renew 24 hours before it ends every month unless cancelled by the user through the device settings.
                   
The subscription to "BabyTV Video" is an auto renewed subscription, which will be auto renewed 24 hours before it ends every month (or period).
               
Payment will be charged to iTunes Account at confirmation of purchase
-Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
-Account will be charged for renewal within 24-hours prior to the end of the current period, and will be charged according to selected subscription period.
-Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.

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Can I have a free trial first?

After you have purchased a subscription, you will automatically get 7 day free trial before your iTunes account is charged. Please note that unless you cancel your subscription before the end of the free trial, your account will be charged.

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How much does the app cost?

You can choose from three different subscription options:
- 1 Month Subscription: $4.99 - Subscribe today and start your FREE 7 day trial

- 6 Month Subscription (2 Week Saving!): $21.99 - Subscribe today to start your FREE 30 day trial

- 12 Month Subscription (2 Month Saving!): $39.99 - Subscribe today to start your FREE 30 day trial

You will automatically be charged for your subscription via your iTunes account, once your free trial ends.

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Can I give the BabyTV Video App as a gift?

Currently there is no option to give the BabyTV Video App subscription as a gift.
We recommend that you purchase an iTunes gift card that can be used to buy a BabyTV Video subscription.

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I pay for BabyTV channel on my TV, do I have to pay for the app as well?

Yes, the subscription to BabyTV channel through your television service provider and the subscription to BabyTV Video app are two separate subscriptions.

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Will I be able to find all of BabyTV’s shows on the app?

BabyTV Video app is updated on a regular basis. Unfortunately we can’t fit all of the shows on the app at once but we do swap and change the shows that are available regularly.

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How can I change the language on the app?

In order to change the language of the app, tap the ‘Settings’ option in the top left hand corner and choose the ‘Languages’ option, this will open a list of languages to choose from.

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How do I make my own BabyTV channel?

Tap the ‘Settings’ button in the top left hand corner, select ‘Edit Mode’. Find the program and episodes you would like to put in your list and tap the heart button. The episode will appear under the ‘My BabyTV Channel’ section in the top of the app menu.

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How can I download and watch episodes without Wi-Fi connection/ when I am offline?

In order to download episodes to your device, select the ‘Settings’ button in the top left hand corner, tap ‘Edit Mode’ and choose the content you would like to download. Click on the green arrow facing downwards.
The video will appear under the ‘My Library ’ section in the app menu.
When you are offline, click on My Library icon in the app menu and enjoy your favorite episodes!

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I am having problems with downloading content to My Library, what could be the problem?

Please make sure you have a stable internet connection before downloading.
There is a limited amount of storage space on your device. Without enough space, you will not be able to download the episodes.
If you are still experiencing issues please contact us at: support@babytv.com

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Can I access my BabyTV Mobile app on all of my iOS devices?

The subscription to BabyTV Video app on iOS devices is universal (its suits both iPhone and iPad devices). You can share the same subscription on five different iOS devices (according to iTunes limit) by using the ‘Restore Purchase’ option that is available in the subscription settings of the app.

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The sound doesn’t work, what should I do?

- Swipe up the toolbar on your device
- Check that the 'Mute' button isn't checked
- Check that the volume is on

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How do I unsubscribe from the app?

How do I unsubscribe from the app?

Please follow the instructions below to cancel your subscription:

  1. Open the App Store on your device
  2. Tap ‘Featured’ from the menu along the bottom of the screen

  3. Scroll to the bottom of the page and select your Apple ID. If you don't see your Apple ID, tap ‘sign in’ and enter your information
  4. Select View Apple ID
  5. If prompted, enter your password
  6. On the Account screen, scroll down to ‘subscriptions’ and choose ‘manage’
  7. Select BabyTV Video app from the list
  8. Follow the instructions on your screen to cancel your subscription. Ensure you turn off the Auto-Renewal option.



Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period

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How do I renew my subscription?

Once your subscription ends, it is automatically renewed for the same period of time.
The subscription is renewed 24 hours before it ends every month, unless cancelled by the user through the device settings.

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What is included in the app?

BabyTV Video app is the perfect way to keep toddlers entertained anywhere, at any time on any device. You will find over 250 shows which include your child's favorite characters, enchanting stories, songs & nursery rhymes and interactive games.

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Can I watch the content in My BabyTV Channel one after the other?

Yes. There are 2 options to watch the content in your BabyTV Channel one after the other.
- Play all: Plays all videos/episodes consecutively allowing for a structured viewing opportunity and experience.
- Shuffle: Play videos continuously and randomly for a more spontaneous and imaginative viewing opportunity.

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How do I purchase a subscription?

- Open the app once it has installed on your device
- Tap the ‘settings’ button in the top left hand corner of the screen
- Go to the ‘subscription’ option and choose your desired subscription period.

The subscription is renewed on a monthly basis and will renew 24 hours before it ends every month unless cancelled by the user through the device settings.

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How much does the app cost?

1 month: $4.99

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Can I give the Video app as a gift?

Currently there is no option to give the BabyTV Video app subscription as a gift.

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I pay for BabyTV channel on my TV, do I have to pay for the app as well?

Yes, the subscription to BabyTV channel through your television service provider and the subscription to BabyTV Video app are two separate subscriptions.

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Will I be able to find all of BabyTV’s shows on the app?

BabyTV Video app is updated on a regular basis. Unfortunately we can’t fit all of the shows on the app at once but we do swap and change the shows that are available regularly.

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How can I change the language on the app?

In order to change the language of the app, tap the ‘Settings’ option in the top left hand corner and choose the ‘Languages’ option, this will open a list of languages to choose from.

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How do I make my own BabyTV Channel?

In order to make your own BabyTV Channe, tap the ‘Settings’ button in the top left hand corner, select ‘Edit Mode’. Find the program and episodes you would like to put in your list and tap the heart button. The episode will appear under the Favorites section in the top of the app menu.

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How do I unsubscribe from the app?

Cancelling your subscription can only be done through the Google Play Store from the device with which you have subscribed

Please note that uninstalling the app will not automatically cancel your subscription — you must actively cancel the subscription using the process described here. If you uninstall the app but do not cancel your subscription, you will still be charged. You may unsubscribe or change the subscription plan any time before the current subscription period expires.
Please follow these steps to cancel the subscription on your device:

  1. Launch the Google Play Store app. 2. Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you’d like to cancel.
  2. Tap “Cancel” and “Yes” to confirm the cancellation.
  3. Now the status of this subscription has been changed from Subscribed to Canceled
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How do I renew my subscription?

Once your subscription ends, it is automatically renewed for the same period of time.
The subscription is renewed 24 hours before it ends every month, unless cancelled by the user through the device settings.

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Can I share my subscription between my Android devices?

You can share your subscription on another Android device that is under the same Google account.

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How can I download and watch episodes without Wi-Fi connection/ when I am offline?

Unfortunately, there is no option to download videos to the Android devices, as those devices do not support this feature.

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Bagaimana cara membuat klip BabyTV atau klip BabyTV Studio untuk anak saya?

Pertama-tama, Anda harus membuat klip BabyTV untuk anak Anda: https://www.babytv.com/id/birthday-clip/
Setelah melihat klip Anda, harap pilih opsi ‘enter promotion’.

 

Klip harus diterima 2 bulan sebelumnya agar dapat ditayangkan tepat pada tanggal ulang tahun anak Anda; jika tidak, maka klip Anda akan ditayangkan pada tanggal acak dalam bulan ketika klip tersebut berhasil memenangkan kompetisi. Harap diketahui bahwa ini adalah kompetisi, sehingga klip Anda tidak dijamin untuk ditayangkan.

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Saya tidak dapat memasangkan gambarnya dengan benar ke dalam titik-titik yang ada dan saya khawatir hal itu dapat memengaruhi hasilnya saat ditayangkan di TV

Jika anak Anda dipilih untuk siaran klip ulang tahun, kami sendiri yang akan menyesuaikan gambarnya nanti, sehingga anak Anda akan dapat tampil bak bintang :)

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Kapan waktu yang tepat untuk mengirimkan klipnya agar dapat ditayangkan pada tanggal ulang tahun anak saya?

Klip harus diterima 2 bulan sebelum tanggal ulang tahunnya (misalnya, untuk mengikuti kompetisi pada bulan Maret, Anda harus mengirimkan Klip Anda sebelum tanggal 19 Januari. Kiriman klip video yang diterima pada tanggal 20 Januari akan diikutsertakan ke dalam kompetisi pada bulan April).

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Saya sudah membuat klip BabyTV dan mengirimkannya tepat waktu. Mengapa klip videonya tidak ditayangkan di TV?

Aktivitas Klip BabyTV merupakan suatu ajang kompetisi. Kami tidak dapat menjamin bahwa klip Anda nanti akan ditayangkan, namun Anda diperbolehkan untuk mengikuti Kompetisi Klip Ulang Tahun BabyTV berulang kali tanpa ada batasan.

Pastikan Anda mengirimkan foto berkualitas tinggi (lihat di bawah), karena hanya gambar berkualitas tinggi saja yang akan dipilih untuk pembuatan klipnya.

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Apa saja syarat unggahan foto yang (berkualitas) baik?

Foto berkualitas baik yang menampilkan gambar anak Anda secara jelas (dalam format JPEG atau PNG). Gambar harus terlihat fokus dan tidak menampilkan objek-objek lain yang menghalangi (seperti misalnya topi, bayang-bayang, dll.), dan hanya menampilkan satu anak saja dengan ukuran file yang tidak melampaui 2MB

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Bagaimana cara membuat klip ulang tahun untuk sepasang anak kembar?

Maaf, untuk saat ini kami tidak mengadakan pembuatan klip untuk anak-anak kembar, namun kami berharap untuk dapat mengadakannya pada waktu mendatang.

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Bagaimana cara membuat klip BabyTV dengan bahasa selain bahasa Inggris?

Klip BabyTV Studios di situs web kami hanya dapat dibuat dalam bahasa Inggris.
Akan tetapi, klip Ulang Tahun dapat dibuat dalam berbagai bahasa:
Inggris, Arab, Indonesia, Jerman, Belanda, Polandia, Spanyol, Spanyol Amerika Latin, Prancis, Italia, Portugis, Turki, dan Mandarin.