Di bawah ini adalah daftar pertanyaan umum yang kerap disampaikan mengenai Aplikasi dan Klip BabyTV.
Untuk informasi selengkapnya, atau jika Anda memerlukan dukungan lebih lanjut, harap kirim email ke alamat berikut: support@babytv.com
BabyTV Video app is the perfect way to keep babies and toddlers entertained both in and out of the home. Use it on car journeys, a wait at the dentist or even a long flight.
Packed with TV shows created by child development experts, BabyTV Video will interest and entertain little ones for hours with enchanting stories, favorite songs & nursery rhymes and much loved characters & animals.
After subscribing to the app, you will be able to view all of the content wherever you go. BabyTV Video app gives you the option to download your child’s favorite episodes and keep them stored on your device for the duration of your subscription. Downloaded episodes can be watched without internet connection and playlists can be created to watch favorite episodes consecutively.
Yes. There are 2 options:
- Plays all: Plays all videos/episodes consecutively allowing for a structured viewing.
- Shuffle: Play videos continuously and randomly for a more spontaneous viewing.
- Open the app once it has installed on your device
- Tap the menu button in the top right hand corner of the screen
- Go to the ‘subscription’ option and choose your desired subscription period.
The subscription is renewed on a monthly basis and will renew 24 hours before it ends every month unless cancelled by the user through the device settings.
The subscription to "BabyTV Video" is an auto renewed subscription, which will be auto renewed 24 hours before it ends every month (or period).
Payment will be charged to iTunes Account at confirmation of purchase
-Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period.
-Account will be charged for renewal within 24-hours prior to the end of the current period, and will be charged according to selected subscription period.
-Subscriptions may be managed by the user and auto-renewal may be turned off by going to the user's Account Settings after purchase.
After you have purchased a subscription, you will automatically get 7 day free trial before your iTunes account is charged. Please note that unless you cancel your subscription before the end of the free trial, your account will be charged.
You can choose from three different subscription options:
- 1 Month Subscription: $4.99 - Subscribe today and start your FREE 7 day trial
- 6 Month Subscription (2 Week Saving!): $21.99 - Subscribe today to start your FREE 30 day trial
- 12 Month Subscription (2 Month Saving!): $39.99 - Subscribe today to start your FREE 30 day trial
You will automatically be charged for your subscription via your iTunes account, once your free trial ends.
Currently there is no option to give the BabyTV Video App subscription as a gift.
We recommend that you purchase an iTunes gift card that can be used to buy a BabyTV Video subscription.
Yes, the subscription to BabyTV channel through your television service provider and the subscription to BabyTV Video app are two separate subscriptions.
BabyTV Video app is updated on a regular basis. Unfortunately we can’t fit all of the shows on the app at once but we do swap and change the shows that are available regularly.
In order to change the language of the app, tap the menu button in the top right hand corner and choose the ‘Languages’ option, this will open a list of languages to choose from.
Click on any video tile’s heart icon on its corner, clips will be added into favorites which is accessible via the icon on the bottom navigation.
In order to download episodes to your device simply click the download icon on any video tile.
The downloaded clips can then be reached by clicking on the download icon at the bottom bar and are available when offline.
Please make sure you have a stable internet connection before downloading.
There is a limited amount of storage space on your device. Without enough space, you will not be able to download the episodes.
If you are still experiencing issues please contact us at: support@babytv.com
The subscription to BabyTV Video app on iOS devices is universal (its suits both iPhone and iPad devices). You can share the same subscription on five different iOS devices (according to iTunes limit) by using the ‘Restore Purchase’ option that is available in the subscription settings of the app.
- Swipe up the toolbar on your device
- Check that the 'Mute' button isn't checked
- Check that the volume is on
How do I unsubscribe from the app?
Please follow the instructions below to cancel your subscription:
- Open the App Store on your device
- Tap ‘Featured’ from the menu along the bottom of the screen
- Scroll to the bottom of the page and select your Apple ID. If you don't see your Apple ID, tap ‘sign in’ and enter your information
- Select View Apple ID
- If prompted, enter your password
- On the Account screen, scroll down to ‘subscriptions’ and choose ‘manage’
- Select BabyTV Video app from the list
- Follow the instructions on your screen to cancel your subscription. Ensure you turn off the Auto-Renewal option.
Subscription automatically renews unless auto-renew is turned off at least 24-hours before the end of the current period
Once your subscription ends, it is automatically renewed for the same period of time.
The subscription is renewed 24 hours before it ends every month, unless cancelled by the user through the device settings.
BabyTV Video app is the perfect way to keep toddlers entertained anywhere, at any time on any device. You will find over 250 shows which include your child's favorite characters, enchanting stories, songs & nursery rhymes and interactive games.
Yes. There are 2 options to watch the content in your BabyTV Channel one after the other.
- Play all: Plays all videos/episodes consecutively allowing for a structured viewing opportunity and experience.
- Shuffle: Play videos continuously and randomly for a more spontaneous and imaginative viewing opportunity.
- Open the app once it has installed on your device
- Tap the menu button in the top right hand corner of the screen
- Go to the ‘subscription’ option and choose your desired subscription period.
The subscription is renewed on a monthly basis and will renew 24 hours before it ends every month unless cancelled by the user through the device settings.
1 month: $4.99
Currently there is no option to give the BabyTV Video app subscription as a gift.
Yes, the subscription to BabyTV channel through your television service provider and the subscription to BabyTV Video app are two separate subscriptions.
BabyTV Video app is updated on a regular basis. Unfortunately we can’t fit all of the shows on the app at once but we do swap and change the shows that are available regularly.
In order to change the language of the app, tap the menu button in the top right hand corner and choose the ‘Languages’ option, this will open a list of languages to choose from.
Make sure the app and the TV are both on the same WIFI network.
Click on the upper right hand cast icon next to the hamburger icon or click on the cast icon on the player itself
Make sure the app and the TV are both on the same WIFI network.
Click on the upper right hand ‘AirPlay’ icon next to the hamburger icon or click on the ‘AirPlay’ icon on the player itself
Click on any video tile’s heart icon on its corner, clips will be added into favorites which is accessible via the icon on the bottom navigation
Cancelling your subscription can only be done through the Google Play Store from the device with which you have subscribed
Please note that uninstalling the app will not automatically cancel your subscription — you must actively cancel the subscription using the process described here. If you uninstall the app but do not cancel your subscription, you will still be charged. You may unsubscribe or change the subscription plan any time before the current subscription period expires.
Please follow these steps to cancel the subscription on your device:
- Launch the Google Play Store app. 2. Tap Menu -> My Apps -> Subscriptions and tap on the app of the subscription you’d like to cancel.
- Tap “Cancel” and “Yes” to confirm the cancellation.
- Now the status of this subscription has been changed from Subscribed to Canceled
Once your subscription ends, it is automatically renewed for the same period of time.
The subscription is renewed 24 hours before it ends every month, unless cancelled by the user through the device settings.
You can share your subscription on another Android device that is under the same Google account.
Unfortunately, there is no option to download videos to the Android devices, as those devices do not support this feature.